Answers 24 hours
Replies instantly, at any time, without leaving the customer waiting for an answer.
AI-powered service
AI WhatsApp chatbot
An agent that answers instantly, understands what the customer wants, qualifies the interest and calls in a human when needed. Real automated service, per instance, with context, audio and image.
More than a menu of options
The decision-tree bot, the one that only understands menu numbers, has worn customers out. It forces people to fit into what the system expects and freezes when the question strays from the script. An AI chatbot does the opposite: it understands natural language, reads the intent and replies as if it were someone on the team.
In practice, that means fewer customers lost at first contact and more qualified leads reaching the team. The AI handles the repetitive, the common questions and the triage, and frees the human for what really needs attention. And since it runs per instance, you decide where it operates.
What it does
An agent that never sleeps
The four things a well-configured AI chatbot handles on your WhatsApp.
Qualifies the lead
Asks the right questions, reads the intent and separates who's ready from who isn't yet.
Understands context
Keeps the thread of the conversation, handles audio and image and replies naturally.
Escalates to a human
When the case calls for it, hands the conversation to the agent with the history already in hand.
The AI runs on top of the product, so everything it sends inherits the platform's humanization and safety layer, with automatic typing and a natural rhythm. The service feels like a person, not a robot.
Frequently asked questions
What is an AI WhatsApp chatbot?
It's an automated agent that chats over WhatsApp using artificial intelligence. Unlike a fixed menu of options, it understands what the person writes, replies naturally, qualifies the interest and knows when to hand off to a human.
Do I need to know how to code to build it?
Not necessarily. At ZapZap you configure the AI's behavior per instance from the panel and can build flows in the visual Flow Builder, with no code. For advanced cases, the API is available.
Does the AI reply with audio and image?
Yes. Beyond text, AI-powered service handles audio and image, which is essential on WhatsApp, where people send voice messages and photos all the time.
Does the bot get in the way when the customer prefers a human?
It shouldn't. A good chatbot recognizes when to escalate and hands the conversation to the agent with all the context. The AI handles the repetitive and the first contact; the human steps in where they add the most.
Can I use the AI on only some numbers?
Yes. The AI is enabled per instance. You choose which numbers have automated service and which stay manual, adjusting to the operation.
Put the AI to work answering for you
Turn on AI-powered service per instance, qualify leads automatically and escalate to a human when needed. R$15 per active number/month, with welcome credit when you create an account, subject to the current campaign.