Per-instance AI
Serves and qualifies on its own: answers price and indication for each procedure, separates the curious from clients ready to book and hands only warm leads to the front desk. No more mornings lost to 'how much is it?'.
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For aesthetic clinics
WhatsApp API for Aesthetic Clinics
Your front desk loses half the day answering 'how much is it?' and confirming appointments on WhatsApp, while clients who had a procedure 3 months ago disappear because nobody called them back. An empty chair is money that does not come back.
R$15per active number / month.Prepaid, with a welcome credit when you create the account, subject to the current campaign.
+74 thousand events per day+60 operations active operations in the Family
What holds you back today
A client asks the price of a facial cleansing, Botox or filler and waits hours for an answer, so she books with the competitor who replied right away
The receptionist spends the whole morning confirming appointments one by one and there are still no-shows because the client forgot
The client had the procedure and vanished: nobody follows up on filler touch-ups, laser sessions or lymphatic drainage packages
A slot opened from a last-minute cancellation and the chair stays empty because there was no time to tell the waitlist
The Mother's Day promotion or summer package stays on stories and never reaches people who are already clients in your base
One WhatsApp number is not enough: reception, sales and the aesthetician all send from the same phone, with a blocking risk at high message volume
How it works with ZapZap
- 1
Client messages on WhatsApp
The per-instance AI instantly answers price, duration and indication for the procedure, qualifies interest (what she wants to treat, first time or return) and offers the free slots, without depending on the front desk being online.
- 2
Booking confirmation and reminder
The Flow Builder sends a confirmation as soon as the appointment is booked and a reminder the day before with an option to reschedule. Anyone who does not confirm automatically releases the slot to the waitlist, cutting no-shows.
- 3
Aftercare and follow-up recall
Once the procedure is done, the Marketer schedules the aftercare message (what to avoid in the first 48h) and sets the recall at the right interval for each treatment: filler touch-up, a new laser session, renewal of the lymphatic drainage package.
- 4
Waitlist and promotions
A slot opens from a cancellation, the Marketer notifies the waitlist within seconds. A seasonal campaign (summer package, Mother's Day) goes out scheduled to the whole base with delays and non-standard sending to lower the risk of blocking.
What to use
The features that matter here
The ZapZap modules that solve exactly the pain points of this scenario.
Flow Builder
Builds the visual no-code chatbot for appointment confirmation and reminders, rescheduling and initial screening. The receptionist stops confirming appointments one by one.
Marketer
Sends scheduled follow-up recalls at the interval of each treatment, aftercare messages and waitlist alerts when a slot opens. It is what brings back the client who disappeared.
Anti-block and Family
Automatic typing indicator, delays and non-standard sending lower the blocking risk at the volume of confirmations and campaigns. Chip warm-up in a community prepares a new number before sending to the base.
Ready-made messages to adapt
Examples to get started. Personalize them with the customer's name and your business details.
Hi, Marina! This is [Clinic]. It has been 4 months since your lip filler and you are in the ideal window for a touch-up. Want me to check a slot this week? I have Thursday at 3 PM or Saturday morning.
Good morning, Juliana! Just confirming your facial cleansing appointment tomorrow at 2 PM. Reply CONFIRM to secure your spot or let me know if you need to reschedule.
Hi, Camila! A slot opened today at 4 PM for drainage because of a cancellation. I saw you were on the waitlist, want me to reserve it for you? It goes in order of reply.
Follow-up, aftercare and promotional messages should only go to clients who consented to be contacted (LGPD, Brazil's data protection law). Health and procedure data is sensitive: keep a recorded opt-in and offer an easy way out (opt-out) in campaigns to the base.
Frequently asked questions
Can I integrate the clinic's WhatsApp with my booking system?
Yes. ZapZap API exposes REST and webhooks, so every message received or appointment confirmed can trigger an event to your scheduling or patient record system. You connect confirmation and reminders to your workflow without switching tools.
Is it official WhatsApp? Do I risk losing my number?
It works through managed instances, unofficial WhatsApp. No platform guarantees zero blocking, but the anti-block modules (automatic typing indicator, delays, non-standard sending) and chip warm-up in Family significantly lower the risk at the volume of a clinic's confirmations and campaigns.
Can I send a promotional campaign to my whole client base?
Yes, through the Marketer you schedule sending to the base with intervals between messages and non-standard sending. We recommend warming up the number first and segmenting to people who are already clients, to keep delivery healthy and lower the blocking risk.
Do I need a programmer to set up automated service?
Not for the basics. The Flow Builder is a visual no-code builder for confirmations, reminders and screening. REST and webhooks are there for when you want deeper integration with your own system, and that is when a developer comes in.
How much does it cost and how does billing work?
R$15 per active number per month, prepaid, with no charge per message sent. You get a welcome credit when you create the account, subject to the current campaign. If the clinic uses more than one number (reception and sales), you pay R$15 for each active number.
Start now
Create your account, connect a number in minutes and test the API with warm-up and anti-ban. R$15 per active number/month, prepaid, no lock-in.