Integrate WhatsApp with Kommo

Step by step

1. 1

   Connect the number in ZapZap API

   Create your account at api.zapzapapi.com, add an instance, scan the QR Code with the WhatsApp that will do the sending and copy the x-api-key and x-api-secret credentials generated for that instance.

2. 2

   Prepare the funnel in Kommo

   In Kommo, open Leads and adjust your pipeline stages under Configure (the funnel's gear icon). Define in which stages WhatsApp should be triggered, for example New contact, Proposal sent and Follow-up.

3. 3

   Create the Salesbot

   Go to Leads, open the Digital Pipeline panel and click to add a trigger on the desired stage. Choose the Bots action and create a new Salesbot in the visual editor.

4. 4

   Add the webhook action

   Inside the Salesbot, add the Send webhook step. Point the URL to your intermediate endpoint, which receives the lead data (name, phone, stage) and calls ZapZap API to send the text.

5. 5

   Activate the trigger and test

   Save the Salesbot, set the trigger to fire when the lead enters the stage and activate it. Move a test lead to that stage and confirm that the message arrives on WhatsApp and the log appears on the lead card.

// ILLUSTRATIVE example: your endpoint receives the Salesbot webhook (Kommo)
// and sends the WhatsApp message through ZapZap API. Check the exact fields at
// https://api.zapzapapi.com/llms.txt

const res = await fetch(
  "https://api.zapzapapi.com/api/v1/{instanceId}/send/text",
  {
    method: "POST",
    headers: {
      "Content-Type": "application/json",
      "x-api-key": process.env.ZAPZAP_API_KEY,
      "x-api-secret": process.env.ZAPZAP_API_SECRET
    },
    body: JSON.stringify({
      number: "5511999999999", // lead's phone coming from Kommo
      text: "Hello! We received your contact and your proposal is on its way."
    })
  }
);

const data = await res.json();
console.log(data);