AI per instance
Answers package quotes in the first minute, 24 hours a day, qualifying destination, dates and number of travelers before the salesperson takes over. In peak season, it is what holds the lead that arrived in the middle of the night.
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Tourism and travel packages
WhatsApp API for travel agencies and tour operators
The client asks for a quote at 10 pm on Friday, goes quiet over the weekend and reappears on Monday buying the package from the competitor who answered first. The itinerary gets lost in email, the voucher arrives buried among 40 other messages and the traveler still calls on departure day asking where to check in. Your agency lives on urgency and WhatsApp is the channel that decides the sale.
R$15per active number / month.Prepaid, with a welcome credit when you create the account, subject to the current campaign.
+74 thousand events per day+60 operations active operations in the Family
What holds you back today
Package quotes answered hours late: by the time the salesperson is back, the client has already booked with whoever replied right away
Itineraries and vouchers sent by email or as loose PDFs that the client can never find at boarding time
Last-minute deals (a leftover seat, a fare drop) that must reach the whole base before they expire, and nobody can send them manually
Travelers calling from the airport asking about documents, check-in time and baggage because nobody told them ahead of time
A tour group with no organized channel: repeated questions, a lost meeting point, and the guide answering the same notice 50 times
Post-trip forgotten: no contact to ask for a review, a referral or to sell the next trip while the memory is fresh
How it works with ZapZap
- 1
Client asks for a quote
The lead arrives from an ad or a referral and sends destination and dates on WhatsApp. The AI per instance qualifies right away (how many people, budget, flexible or fixed dates) and sends the suggested itinerary, even at 11 pm on a Sunday, before the competitor replies.
- 2
Itinerary and voucher delivery
Once the sale closes, the Flow Builder lays out the sequence: day-by-day itinerary, hotel voucher, ticket confirmation and the local operator's contact, each file delivered at the right moment with read confirmation, without relying on the salesperson to remember.
- 3
Boarding reminder
At 48 hours and 3 hours before the flight, a scheduled Flow sends check-in, required documents, baggage limit and airport arrival time. The traveler boards calmly and stops calling the agency.
- 4
Post-trip and repeat sales
When they get back, the Marketer runs the post-trip sequence: asks for a review, offers a referral coupon and presents the next destination, segmented by the profile of those who already traveled, turning one client into a repeat client.
What to use
The features that matter here
The ZapZap modules that solve exactly the pain points of this scenario.
Flow Builder
Automates delivery of the itinerary, voucher and boarding reminder in a scheduled sequence. Each stage of the trip triggers the right message without the consultant having to manually track dozens of clients at once.
Marketer
Sends last-minute deals (leftover seat, fare drop, long holiday weekend) to the segmented base and runs the post-trip sequence for reviews, referrals and repeat bookings of the next destination.
Community warm-up
Prepares new numbers before sending promotions at volume, keeping the account active and its reputation healthy for when the sales season demands reach across the whole base.
Ready-made messages to adapt
Examples to get started. Personalize them with the customer's name and your business details.
Quote received: "Hi {name}! I got your interest in {destination} for {dates}. To put together the best proposal: how many people are traveling, and is the budget economy, mid-range or premium? I'll send you the right itinerary shortly."
Boarding reminder: "{name}, your flight to {destination} is in 48h. Check-in is open, bring a photo ID, get to the airport 2h early and check the baggage limit: {baggage}. Any questions, I'm here."
Post-trip: "Hey {name}, how was {destination}? If you enjoyed it, your review helps the agency a lot. And anyone who refers a friend gets {coupon} off the next trip. Have you thought about where to go next?"
ZapZap API is an unofficial WhatsApp solution that works through instances and has no affiliation with Meta. The anti-ban features reduce the risk but do not eliminate it. Message only customers who consented to be contacted by the agency.
Frequently asked questions
Does the WhatsApp API work for sending vouchers and itineraries as PDFs?
Yes. ZapZap API sends files, images and documents over WhatsApp, so the day-by-day itinerary, the hotel voucher and the ticket confirmation land right in the client's conversation, at the right moment and with read confirmation, without relying on email that the traveler never opens.
How much does it cost for my travel agency?
R$15 per active number per month, on a prepaid model. There is no per-message charge, so you can send quotes, boarding reminders and last-minute deals without worrying about the bill growing. You start with a welcome credit when you create the account, subject to the current campaign.
Is it official or unofficial WhatsApp?
It is the unofficial API, which works through instances of the agency's own number. That gives you the freedom to run tourism automations (itineraries, post-trip sequences, promotion sends) without the template and approval limits of the official API. You use the warm-up and anti-block modules to keep the operation stable.
Can I notify all my clients about a last-minute deal at the same time?
Yes. The Marketer module sends to the segmented base (by destination of interest, ticket size or travel history) and community warm-up prepares the numbers before high volume. That way the leftover seat or the fare drop reaches the people with a buying profile quickly.
Can the AI handle quotes outside business hours?
Yes. The AI per instance replies within the first minute at any hour, qualifies the lead by asking destination, dates and number of travelers, and sends the suggested itinerary. When the human consultant takes over the next day, the client is already engaged and the proposal is moving.
Start now
Create your account, connect a number in minutes and test the API with warm-up and anti-ban. R$15 per active number/month, prepaid, no lock-in.