Flow Builder
Builds the confirmation journey, the 24h reminder and the rescheduling follow-up in a visual flow, without relying on you to remember each patient between appointments.
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Private practice and psychology clinic
WhatsApp API for Psychologists and Therapists
Silent no-shows and last-minute reschedules punch holes in your schedule and drag down the month's revenue. Session confirmation, reminders and care for patient confidentiality all live in your head, between one appointment and the next. ZapZap API automates this contact over the WhatsApp your patient already uses, with the discretion the therapeutic relationship demands.
R$15per active number / month.Prepaid, with a welcome credit when you create the account, subject to the current campaign.
+74 thousand events per day+60 operations active operations in the Family
What holds you back today
A patient forgets the session and the chair sits empty, with no time to fit in another slot
Confirming and rescheduling by hand eats the break between appointments that should be your rest
A booked first appointment disappears before it happens for lack of a reminder the day before
A sensitive message sent to the wrong group or the wrong contact breaks professional confidentiality
Patients on a weekly recurrence need to be reminded every week, one by one
A personal number mixed with the practice's: patients message your private WhatsApp in the middle of the night
How it works with ZapZap
- 1
The patient books the session
When the slot is booked, a Flow sends the confirmation over WhatsApp with date, time and format (in person or online), asking for a simple OK to lock the slot in the schedule.
- 2
Reminder the day before
24 hours before, the system sends an automatic session reminder. For a first appointment, it includes the address, instructions and call link, reducing the risk of a silent no-show.
- 3
Recurrence without manual effort
For patients in weekly or biweekly follow-up, the reminder repeats on the set cycle, always from the same practice number, without you typing anything.
- 4
Replies and triage with confidentiality
The per-instance AI answers questions about times and fees, forwards rescheduling requests and never exposes one patient's data to another, keeping each conversation isolated.
What to use
The features that matter here
The ZapZap modules that solve exactly the pain points of this scenario.
Per-instance AI
Answers frequent questions (fees, payment methods, how the first appointment works) in the practice's tone and escalates only what needs your attention, preserving the confidentiality of each conversation.
Community warm-up
Prepares the practice's new number with gradual activity in community before reminder sends, which lowers the risk of restriction on newly created accounts.
Webhooks
Connect your scheduling or records system to WhatsApp: a session booked, confirmed or rescheduled updates both sides without duplicate manual typing.
Ready-made messages to adapt
Examples to get started. Personalize them with the customer's name and your business details.
Session confirmation: Hello, {nome}. This is {profissional}'s practice. Your session is set for {dia} at {hora}, in {modalidade} format. Can you confirm by replying YES? If you need to reschedule, just let me know here.
First appointment reminder: {nome}, a reminder of your first session tomorrow, {dia}, at {hora}. Arrive a few minutes early to settle in. Address: {endereco}. If you have any questions, I am here.
Recurrence reminder: Hi, {nome}. Is our session this week still confirmed for {dia} at {hora}? If something changed in your routine, let me know and we will adjust the time together.
Frequently asked questions
Is contact with patients kept confidential?
Yes. Each instance keeps conversations isolated and the per-instance AI never crosses one patient's data with another's. Reminders go out from the practice number, with no open groups and no mixing of contacts, respecting the confidentiality the therapeutic relationship demands. Even so, the ethical and legal responsibility for the content sent is yours.
Can I separate the practice number from my personal WhatsApp?
Yes. You provision a number dedicated to the practice for R$15 per active number per month, prepaid. That way professional contact, with confirmations and reminders, stays apart from your personal WhatsApp, and you stop receiving patient messages on your private number.
Does this really reduce no-shows in the schedule?
Automatic session confirmation and the 24h reminder give the patient a chance to warn you beforehand, which opens time to fit in another slot instead of losing it. It is not a guarantee against every absence, but it lowers the rate of empty chairs caused by forgetfulness.
Do I need to know how to code to use it?
No. The Flow Builder sets up the confirmation, reminder and recurrence journey visually, by dragging blocks. For those with their own scheduling or records system, webhooks build the bridge automatically. It is a WhatsApp API for psychologists that works with or without technical knowledge.
How much does it cost and how does billing work?
R$15 per active number per month, prepaid, with no charge per message sent. You get a welcome credit when you create the account, subject to the current campaign. There is no volume-based fee: send reminders to all your patients for the same fixed price of the number.
Start now
Create your account, connect a number in minutes and test the API with warm-up and anti-ban. R$15 per active number/month, prepaid, no lock-in.