Per-instance AI
Answers menu questions, builds the order and confirms the address 24 hours a day, in your restaurant's tone, without hiring more people for peak hour.
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For restaurants and delivery
The WhatsApp API that takes orders, confirms delivery and brings customers back
Friday 8 p.m., the restaurant's WhatsApp is packed with orders, customers asking about the menu, the delivery rider asking to confirm an address and nobody keeping up. By the end of the night, half of the "yes, I'll order" messages went unanswered and became a sale lost to the competitor down the street.
R$15per active number / month.Prepaid, with a welcome credit when you create the account, subject to the current campaign.
+74 thousand events per day+60 operations active operations in the Family
What holds you back today
A customer sends "what's on the menu today?" at 7 p.m. and only gets an answer at 9:30 p.m., after they've already ordered somewhere else.
An order arrives on WhatsApp, but gets lost among 40 open conversations and goes out wrong or never leaves the kitchen.
The delivery rider is at the building door without knowing the apartment, calling the restaurant, which calls the customer, who doesn't answer.
On Sunday night the main number goes down from too many promo sends and the restaurant goes silent at peak hour.
A base of a thousand customers who ordered once and never came back, sitting idle with nobody reactivating them.
A table reservation jotted in a notebook, the customer shows up and the table was given to someone else.
How it works with ZapZap
- 1
Customer messages and the AI replies instantly
The instance's AI sends the daily menu, answers flavor questions, builds the order and confirms the address in seconds, even at 8 p.m. on a Friday with a full dining room. When the order closes, it hands off to a human attendant or sends it straight to your system via webhook.
- 2
Order confirmed and delivery tracked
Flow Builder sends the confirmation with the order summary, estimated time and payment method. Once it's out for delivery, the customer gets an automatic notice that the rider is on the way, with nobody having to type anything.
- 3
Table reservations without a notebook
The Funnel collects name, date, time and party size in a question flow and sends everything organized to you via webhook. On the day, an automatic reminder confirms the reservation and reduces empty tables from no-shows.
- 4
Customer vanished, Marketer brings them back
Customers who ordered and didn't return in 30 days enter a reactivation campaign with a coupon, while community warm-up and anti-block keep the risk of a drop low even at weekend sending volume.
What to use
The features that matter here
The ZapZap modules that solve exactly the pain points of this scenario.
Flow Builder
Automates order confirmation, the out-for-delivery notice and the satisfaction survey after the meal, all without typing the same thing every night.
Marketer
Sends the dish of the day and reactivation coupons to your base of past customers, with community warm-up and anti-block to reduce the risk of the number dropping at weekend volume.
Funnel
Captures table reservations and new customer sign-ups in a question flow, delivering the data organized via webhook to your system.
Ready-made messages to adapt
Examples to get started. Personalize them with the customer's name and your business details.
Order flow: menu of the day, item selection, address confirmation and payment method
Delivery confirmation: order summary, estimated time and automatic out-for-delivery notice
Inactive customer reactivation: coupon for customers who haven't ordered in 30 days, sent by Marketer
ZapZap API uses unofficial WhatsApp instances. Any volume sending carries a risk of blocks; the warm-up and anti-block modules reduce that risk but do not eliminate it. Use lists of customers who opted in to receive your messages and respect contact hours.
Frequently asked questions
Can the AI build the order by itself and only pass it to me when it's time to close?
Yes. The per-instance AI answers menu questions, clears up flavor doubts and builds the order item by item. When the customer closes, it can hand the conversation to a human attendant or send the finished order to your system via webhook, whichever way the restaurant prefers.
How much does it cost if I send a promotion to a thousand customers on a Sunday?
ZapZap charges R$15 per active number per month, prepaid, and does not charge per message. Send the dish of the day to a thousand or ten thousand customers and the cost of the number is the same. You also start with a welcome credit when you create the account, subject to the current campaign.
Is my number at risk of dropping when I send promotions on the weekend?
Any volume sending carries risk. That is why ZapZap uses community warm-up and anti-block to reduce that risk, and Marketer respects intervals between messages to imitate human sending. You can also use more than one number in rotation to spread the volume.
Can I integrate with my ordering system or POS?
Yes. It is a real WhatsApp API, with webhooks. Every order, reservation or confirmation can be sent automatically to your delivery system, POS or spreadsheet, with nobody copying and pasting in the middle of the rush.
Do I need several numbers for a very busy restaurant?
It depends on volume. One number handles the daily service of a mid-size restaurant well. To separate order handling from promo sends, or to spread the weekend peak, you can spin up more numbers at R$15 each and shut them down when traffic drops, since it is truly prepaid.
Start now
Create your account, connect a number in minutes and test the API with warm-up and anti-ban. R$15 per active number/month, prepaid, no lock-in.