Use cases
What product, marketing and support teams do with the ZapZap API, and which feature solves each case.
The problem
Order shipped, appointment booked, invoice due: customers want the information on the channel they actually open.
How ZapZap solves it
Your system calls the send text endpoint when the event happens, or fires it from an n8n, Make or Zapier automation. Reply events come back to your webhook.
See also
The problem
Repeated questions eat up the team, and leads go cold while they wait for an answer.
How ZapZap solves it
Per-instance AI answers, qualifies and hands over to a person when needed. You set the behavior in the dashboard.
See also
The problem
Burst sending looks like spam and raises the risk of a ban.
How ZapZap solves it
Marketer schedules batch campaigns with humanized intervals, and warm-up and anti-ban features lower the risk without eliminating it. Use only lists of people who agreed to be contacted.
See also
The problem
Community and sales groups get out of hand: spam, unwanted links and leads that pile into a single group.
How ZapZap solves it
Group Doorman spreads leads across groups in rotation, Group Guardian moderates, and Group Secretary summarizes with AI what happened.
See also
The problem
Several agents need to answer from the same number, with a shared history.
How ZapZap solves it
Connect the instance to Chatwoot and distribute conversations among agents and teams.
See also
The problem
A cold form converts poorly, and the contact reaches sales without context.
How ZapZap solves it
Sales Funnel qualifies the lead in sequential screens and onboards by tag. Integrate with Typebot, RD Station or Google Sheets.
See also
The problem
Agencies and SaaS companies need one number per customer without running everything by hand.
How ZapZap solves it
Create and manage instances through the API, linking each one to your system with the metadata field. Billing follows the prepaid model per active number.
See also
Yes. One instance answers, sends and receives webhooks at the same time. To separate operations, use different numbers: each active number costs R$15 per month.
No. Billing is per active number per month, prepaid.
Follow the quickstart guide: create the instance, scan the QR code and send your first message.
Create your account, connect a number in minutes and test the API with warm-up and anti-ban. R$15 per active number/month, prepaid, no lock-in.
